E-mail: sales@fibertoptech.com
I
Standard Warranty Period
Warranty begins on the date of shipment from the factory, verifiable by order number or serial number (SN).
Standard Commercial Series
3 Year Free Warranty
Covers the full 10G / 25G / 100G / 200G / 400G / 800G compatible and in-house developed lineup. Standard configuration, ready from the moment you unbox.
Starts from factory ship date (traceable via order / SN)
Customized OEM / ODM Projects
5 Year Upgradable
High-end computing-specific models and customized OEM/ODM projects can be upgraded to a 5-year warranty as specified in the contract, protecting long-term investment value.
Must be specified in contract — contact our sales team
After Repair or Replacement
90 Day Minimum
After repair or replacement, the effective warranty is the longer of the "remaining original warranty" or "90 days from replacement date" — not reset to full duration.
The longer term applies, maximizing customer benefit
II
Warranty Services
Applicable to non-human-caused defects only. Where the manufacturer determines a defect in materials or workmanship, all services below are provided free of charge.
Repair · Replacement
Free Inspection, Repair & Replacement
If the factory determines a material or workmanship defect, the product is repaired free of charge. If repair is not possible, a brand-new module is provided at no cost.
Fully FreeLogistics
Free Round-Trip Shipping During Warranty
FIBERTOP covers all shipping costs — both the customer's return shipment and the factory's return after repair. Overseas customers can use a nearby bonded warehouse for faster processing.
Both Ways CoveredTechnical Support
7×24 Hour Technical Support
Pre-sales compatibility assessment, remote troubleshooting, DDM parameter tuning, and switch compatibility testing — all free for the lifetime of the product, with no usage limits.
Lifetime FreeEnterprise Exclusive
Spare Modules for Bulk Customers
Large data centers and cloud service providers with bulk purchases can request temporary spare modules to minimize network downtime while the defective unit is being processed.
Application RequiredIII
Standard RMA Repair Process
From submitting a repair request to final acceptance — a clear and transparent end-to-end process. Returns without an RMA number will be refused at the warehouse.
1
Submit a Repair Request
Contact your assigned sales or technical representative and provide: order number, module serial number (SN), model, fault symptoms, switch model, and error log screenshots.
More detail = faster resolution2
Review & Issue RMA Number
The technical team confirms the product is under warranty and the issue is a quality defect, then issues an RMA form specifying the return address and packaging requirements. Returns without a valid RMA number will be refused.
Must obtain RMA number before shipping3
Customer Packs & Ships
Use proper anti-static packaging and include the RMA form with the shipment. COD shipments are strictly prohibited. Original packaging or equivalent protective materials are recommended.
No COD · Include RMA Form4
Factory Inspection & Processing
Testing is completed within 24 hours of receipt. Repairs or replacements are completed and returned within 3 business days. Overseas customers can be routed through a nearby bonded warehouse for faster turnaround.
24h Inspection · 3-Day Turnaround5
Acceptance & Verification
Upon receipt, the customer must test the module. If any abnormalities are found, the technical team can be contacted again for remote troubleshooting until the unit is fully operational.
Secondary support available if neededIV
Exclusions from Free Warranty Coverage
The warranty is immediately void under the following circumstances. In such cases, only the cost of components is charged — free repair or replacement is not provided.
- Exceeding the Warranty Period
The product has exceeded the agreed warranty duration; free services no longer apply. - Unauthorized Disassembly or Modification
Self-disassembly, sanding of gold contacts, PCB modification, or removal of the original SN label. - Improper Use or Environment
Voltage exceeding specifications, high-temperature/humid/dusty/corrosive environments, static damage, or dirty/scratched fiber optic end faces. - External Forces or Force Majeure
Transportation impacts, crushing, water ingress, lightning strikes, fire, or other physical or natural damage. - Third-Party Equipment Damage
Consequential damage caused by pairing with low-quality switches or non-standard power supplies. - Unverifiable Product Origin
Products obtained through the second-hand market, unofficial channels, or without a valid order or serial number that cannot be traced.
V
Post-Warranty After-Sales Policy
Warranty expiry does not mean end of service. FIBERTOP continues to offer paid repair services and long-term partnership support programs.
Lifetime Paid Repairs
Only the component cost plus a small labor fee is charged. No high service fees — ensuring long-term operating costs remain transparent and manageable.
Trade-In Discount
The residual value of your old module can be deducted from the purchase price of a new one, making device upgrades more affordable and reducing total procurement cost.
Annual Maintenance Agreement
Long-term clients can sign an annual maintenance agreement to secure guaranteed repair turnaround times, preferential pricing, and priority supply of replacement parts.